At OLSP, we understand that sometimes plans change and you may need to cancel a purchase or request a refund. We've crafted our cancellation and refund policy with our users in mind, to be as fair and transparent as possible.
1. Cancellation
We give a 30-day guarantee for users from the time of purchase unless stated otherwise. To initiate a cancellation, contact our support team.
Once your cancellation is approved, the product/service will be revoked, and the refund process, if applicable, will begin.
2. Refunds
- Refunds are processed for eligible cancellations in accordance with our policy guidelines.
- The refund amount may be subject to deductions based on any used portion of the service/product, transaction fees, or other applicable charges.
- Refunds are typically processed within a reasonable number of business days, but the exact timing can vary depending on the payment method.
- Refunds will be credited to the original payment method used during the purchase. If, for any reason, that's not possible, we will contact you for alternative arrangements.
3. Non-Refundable Scenarios
- Some products/services may be non-refundable, as indicated at the time of purchase.
- If the product/service has been used, accessed, or benefited from in any significant manner, it may not qualify for a refund.
- If the cancellation request is made after the stipulated time frame, a refund may not be possible.
4. Exceptions
While our policy provides a general guideline, there may be exceptional circumstances where we will consider individual cases. If you believe your situation warrants a different approach, please contact us, and we will review it on a case-by-case basis.
5. Contacting OLSP
For any questions, clarifications, or concerns regarding our cancellation and refund policy, please reach out via email to our support team at [email protected].